Today’s customers are looking for convenience in everything they do, including self-storage. They want to use technology to make their lives easier, and a kiosk is a perfect way to do that! Kiosks can rent a unit, process payments and even scan IDs. They also can issue a gate code and print out a map of the facility.

24/7 Access

A kiosk lets customers rent and pay for their units online, 24/7. They can also access their accounts, check unit availability, and purchase insurance. Self-storage kiosks are available at many facilities across the United States. They’re a popular self-service option for prospective tenants and existing customers. In addition to providing 24/7 access, self-storage kiosks can offer customer support through FAQ guides and voice-over IP teleconferencing. They can also offer a virtual tour of the facility. Kiosks are an excellent solution for customers who are visually impaired. They’ll allow visually impaired customers to create and manage their accounts easily. Whether your facility is small or large, a self service kiosk can be a cost-effective way to increase revenue, streamline operations and improve the overall customer experience. The key is ensuring your kiosk and your management software suite work well together.

Streamlined Operations

Self-storage kiosks offer a wide range of benefits for storage operators. They help reduce operational costs and risk, enhance revenue, increase customer satisfaction and boost competitiveness. Kiosks also free up management time so staff can address the many challenges of running a storage facility. These tasks include renting units, checking locks, making deposits, cleaning and managing auctions. But, just like any new tool, implementing a kiosk requires training for your employees. They need to know how it works, how they can adjust the business rules controlling it, how to run transaction reports and who to call if they have any problems.

Increased Revenue

Kiosks are a valuable tool for self-storage operators. They enable customers to rent storage space, process payments and access gate codes at the touch of a button. The kiosk also offers 24/7 customer support and can be used as a marketing tool for the facility. The kiosk can display information on available units and even give customers a virtual property tour. Using the kiosk is especially beneficial for self-storage companies that cannot staff many employees. This allows them to minimize their staff’s time on new client sign-ups. In addition to increasing revenue, kiosks can also reduce costs and provide a more positive customer experience. By offering a faster, more efficient and more convenient way for customers to access their storage space, kiosks help keep the self-storage industry competitive.

Convenience for Customers

Kiosks are a great way to increase the convenience of your customers. They let you rent units, process payments, and access gate codes online. The technology can also help you attract new customers who have difficulty signing up for a storage unit at your facility. For example, self-storage kiosks have a fingerprint scanner and driver’s license image capture capabilities that make it easy to screen potential tenants. Ultimately, kiosks allow your employees to focus on the important stuff like sales and maintenance. They also reduce delinquency and collection calls, freeing your managers to do more profitable tasks. However, it is crucial that your team understands the purpose of the kiosk and learns how to use it as a competitive weapon. In addition, make sure you set expectations early and offer rewards for a successful implementation.

Lower Operational Costs

When looking at the overall costs of operating a self-storage facility, kiosks can be much more competitive than other methods. For example, operating a self-storage kiosk is often less than a third of an apartment or office space cost. Kiosks also don’t require a maintenance staff to keep them up and to run. This can be huge savings in terms of time and money. For example, if you have a pile of boxes and need to get them into storage, you can head to a kiosk and do it all at once. In contrast, booking a unit online and then going to your local storage facility would take a lot of time out of your weekend. Whether you’re a current storage owner or are considering getting into the self-storage business, kiosks can be a great investment. They are an excellent way to reduce operational costs and increase revenue.

Increased Customer Satisfaction

Self-storage kiosks can significantly increase customer satisfaction, which is critical to a successful business. Satisfied customers are more likely to return and recommend your business, which increases your profits over time.

In addition, a kiosk can also be used as a customer support portal, offering FAQs and voice-over IP (VOIP) or video teleconferencing options. It can even be a marketing tool by offering virtual tours of your facility.

However, one thing to keep in mind is that a kiosk should never be used as a substitute for staff. People still need to listen, sympathize and tend to different needs — things machines cannot do.