Every auto owner knows they will eventually need to take their automobile to be repaired. You must ask the mechanic about their services when bringing your car in. You’ll have a better knowledge of the servicing and repair costs. The following are the critical inquiries you should make to your car shop:

How long have you been in business?

Many car repair Lynnwood shops offer estimates in writing as part of their standard practices. A store not offering this may be a red flag. Ask how long they anticipate the repairs taking and how they’ll communicate with you if costs appear to exceed the estimate. Repairs can take longer than expected for several reasons, including delays in obtaining parts or problems not identified initially. Also, find out if they offer transportation while your car is in the shop. Some shops provide free shuttle service, and others may partner with a rental car company to provide you with a temporary vehicle. It is a fantastic technique to prevent going a day or longer without a car. It is essential if you’re a busy professional.

What is your warranty policy?

A good mechanic will offer a reasonable promise of durability for the service or parts they provide.  Some repairs can be expensive and may require days or weeks. You want to make sure your mechanic offers a rental or loaner car option so you can get around while your car is in the shop. Repairs can also find additional damage or issues that weren’t initially anticipated. Ask the shop how they will notify you of any changes to your estimate or timeline so you can approve them before allowing any extra work.

What is your payment policy?

Many shops offer a shuttle service or loaner cars to help their customers get where they need to be while the car is being repaired. It isn’t a must, but it’s a nice touch and shows the shop cares about its customers. Ask the mechanic to give you a detailed, line-by-line estimate of what repairs and services will cost for your vehicle. Mechanics may find other issues that require extra work or parts, so it’s best to know the costs in advance. Consult the business about their warranty policy for all new and replacement items. Most reputable shops will guarantee their work for a particular time or mileage. Ask if these warranties are included on your invoice. If not, find a different repair shop.

What is your turnaround time?

Unless you live close to your repair shop, car repairs often mean being without your vehicle for a day. To help with that inconvenience, many shops offer complimentary shuttle services or loaner cars. Other problems may require time for parts to arrive. The type of part needed- whether new, remanufactured, rebuilt or salvaged- will also affect turnaround time. A few days of waiting is expected, but if you feel the delay period goes longer than reasonable, ask the shop to explain why and update you. 

Are you ASE certified?

Always inquire about the technician’s ASE (Automotive Service Excellence) certification before allowing them to work on your automobile, just as you would want to know that your surgeon is qualified to do open heart surgery. To be ASE certified, technicians must have years of full-time work experience and pass multiple exams. Many technical and vocational schools offer ASE-approved training programs to prepare students for these exams. The ASE test is developed by a national panel of well-seasoned automotive experts and professionals, including manufacturers and aftermarket parts vendors. Mechanics who earn ASE certification must re-certify every five years. Displaying the ASE credential shows customers they’re committed to their careers and expertise. It also lets them stand out in a competitive marketplace. ASE provides additional resources to help professional mechanics grow their business, ensure quality, recognize employees, and increase market visibility.